Supporting a Fundraiser
All questions related to your orders.
Do I need an account to make a purchase?
Not at all! You may checkout as a guest, or even use one of the available express checkout methods such as Amazon Pay. We recommend creating an account so that you may track your order history in the future. If you have already created an account, and are having trouble logging in, try resetting your password. If you are unsure what your login email is, please reach out to us at firstname.lastname@example.org and we can guide you.
What forms of payment does Boon Supply accept?
Boon Supply accepts all major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club. Boon Supply also accepts PayPal and Amazon Payments, as well as Apple Pay and Google Pay.
Do you offer free shipping?
What if I'm outside the US?
At present, we only ship orders within the United states and some of its territories.
How do I know my order was placed successfully?
When your order has been successfully placed, we’ll show you a message that your purchase was a success. We’ll also send you an order confirmation email.
Can I make changes to my order?
Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order.
How do I find the status of my order?
You can view your Orders Page to see the current status of your Boon Supply orders. Make sure you are signed in and click your name in the upper right corner, then click "Order History". We’ll also send you an email when your order has shipped. This email will include a link to get current tracking information from the shipping provider.
How do I choose the fundraiser I want to support?
When you begin your checkout process, you'll be asked to select the fundraiser you wish to support with your purchase.
I forgot to include the fundraiser information on my order!
Not to worry! We can add it for you manually. Please email us at email@example.com with your order number and the fundraiser ID or name you would like to support. If applicable, please remember to also include the student or seller's full name that you'd like your purchase to benefit.
Do you restock items that are sold out?
It depends upon the item. We do carry certain staples but are always refreshing the design and the items in the collection as a whole. For all out-of-stock items, you will have the option to ask for a notification if the item becomes available again.
What is your return policy?
We want you to be thrilled with your purchase and the support it provides to your cause. If you are not happy with your product for any reason, please contact us within 30 days of receiving your order and we will make it right! We can exchange for a new item or offer a coupon code for the full purchase price. You can call us at (877) 520-2247 or email firstname.lastname@example.org.
Please note that we are unable to offer full refunds, as 40% of your item's price goes directly to the cause you support. Shipping charges are not refundable. You will be responsible for return/exchange shipping costs if the product is not defective. We reserve the right to deny a returned item should it no longer appear salable or meet our return standards.
How can I register multiple sellers with one email account?
Boon Supply requires a unique email address for each seller who registers. If you only have one email address, you can sign up for another at any major email provider, typically for free.
Many email providers also provide an option to set up an email alias. An alias is an additional email address that forwards mail to your primary inbox. This will allow you to register an additional seller, but have all communication come to your primary inbox.
The steps to set up an email alias vary by email provider. Below are some links to instructions for major providers. If you're stuck, you can contact us for help at email@example.com.